what you need to know
- Each code request for the week's film costs 35p and can only be sent to you up to three times.
- Remember to redeem the code and download the film on Thursday.
- You need iTunes 10.0 or later and an iTunes UK account.
- Film is available for up to 30 days once downloaded.
- You have 48 hours to complete viewing once the film starts playing.
what kind of Orange customer are you?
Orange Broadband Customer
- To Register text JOIN and your unique user name to 85060 (your unique user name is everything after @ in your Orange email address). So for the email address john@smith.orangehome.co.uk, you would text JOIN smith.orangehome.co.uk to 85060.
- Your mobile number is now registered and from here you follow the normal steps and text FILMTOGO to 85060.
- You will then receive a text with your code to download the current week’s film rental on iTunes. This text will cost 35p.
Orange Mobile Broadband Customer
- If you haven't already, load your Orange Mobile Broadband connection software.
- Once you're in your SMS centre/connection manager, select the text messaging option and create a new message.
- Write 'FILMTOGO' in the body of the message and send the text to 85060.
- You will then receive a text with your code to download the current week’s film rental on iTunes. This text will cost 35p. Download your film rental when you are connected to home broadband or WiFi. Downloading your film through 3G will likely incur heavy download charges or use much of your available limit.
Orange iPad or tablet Customer
If you are an Orange tablet customer, simply locate the text function on your tablet and follow the normal steps by texting FILMTOGO to 85060.
Not currently with Orange?
No problem. Joining Orange is easy and you can enjoy all the benefits just by topping up with £10 a month on our free sim plan, and there’s no commitment. Go to www.orange.co.uk/freesim
frequently asked questions
How do I get my Orange Film To Go?
Just go to www.orange.co.uk/filmtogo where you’ll find all the information you need to download a great film rental on us every week.
When does the film expire?
Once downloaded on iTunes, you’ll have 30 days to watch the film and 48 hours to complete it once you start playing. You may watch it as often as you like in those 48 hours.
How do I find out about the next film?
We’ll let you know about upcoming features through the Orange Film Club website, mobile site and our email reminder which you can sign up to on the homepage. We will also be showcasing each month’s films in the Orange magazine which is available at any of our stores.
Can I choose my own film?
The films are pre-selected by our team of film experts so unfortunately you are not able to choose your own. Orange Film To Go films are a mix of recent iTunes releases and cinema classics, covering a variety of genres, so we’re confident you’ll enjoy our picks.
Does it cost me anything?
What devices can I download my Orange Film To Go on?
Orange Film To Go can be downloaded on an iPhone, iPod touch, iPad, PC or Mac.
Once downloaded, can I watch my film on a different device?
If you download your film on a Mac or PC, you can sync the film rental to your iPhone, iPad or iPod touch. When downloading to an iPhone or iPad or iPod touch, the rental file will stay on that device. You can also watch your film on your TV by streaming over Wi-Fi with AirPlay from your device to an Apple TV (2nd generation). Or just connect your device to your television using either an HDMI cable or VGA cable.
If I don’t have an iPhone can I still use the offer?
Absolutely. All you need is an iTunes UK account. You can download iTunes for free on your Mac or PC here http://www.apple.com/uk/itunes/download/
How do I create an iTunes account?
How long will it take to download my film?
Download times will vary according to internet connection speed. Visit http://support.apple.com/kb/HT1577 to find out more about download speeds from iTunes.
What if my internet connection drops out while the film is downloading?
No problem. On your computer, open up iTunes and choose 'Store' then 'Check for Available Downloads'. You'll just need to sign in to resume your download. For iPhone/iPod touch, tap iTunes from the home screen, tap 'More' then 'Downloads'. For iPad, tap iTunes from the home screen, then tap "Downloads". You'll just need to sign in to resume the download.
Do I need to have an internet connection to watch the film?
Should I use 3G or Wi-Fi to download the movie?
I don’t have broadband at home, where can I get free Wi-Fi?
The Orange Wi-Fi app will tell you the location for your local hotspots. Download from your app store (data charges may apply).
What happens if I forget to download my film (redeem code) on the Thursday?
You can redeem your code any day but you can only download the film rental on the Thursday.
What happens if I delete the text?
You will need to request your code again. You will then be sent the original code. This request will cost 35p. You have three chances to request your code.
What if I don’t understand how to download the film?
We have a very helpful guide you can view at filmtogo.orange.co.uk/faqs which takes you through step-by-step instructions, from redeeming your code to downloading the film rental.
What do I do if my code doesn't work?
How have the films been selected?
Our film experts have selected titles so they appeal to a broad audience. They cover a variety of genres and themes so there’s something for all types of film fans.
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